Pulse June 2017 | Page 22

The Spa at Four Seasons Bahrain Bay Where Luxury and Innovation Meet
“ While it ’ s true that technology lacks the personal interaction , we are glad to live up to our guests ’ expectations once they arrive .”
MEMBER PERSPECTIVES

The Spa at Four Seasons Bahrain Bay Where Luxury and Innovation Meet

In the Kingdom of Bahrain ’ s capital city of Manama , The Four Seasons Hotel Bahrain Bay is a soaring architectural statement on its own exclusive man-made island . As the second largest Four Seasons spa with 17 treatment rooms and five swimming experiences , The Spa at Four Seasons Hotel Bahrain combines the same beauty and innovation as the building it is housed in . Director of Spa Chandarella Luzon gives insight on what it ’ s like to run a spa in such an inspiring , yet challenging environment .

“ While it ’ s true that technology lacks the personal interaction , we are glad to live up to our guests ’ expectations once they arrive .”

Using Technology to Enhance Guest Experience For booking incredible treatments and experiences , The Spa ’ s guests rely on the Four Seasons Mobile App , a tool Luzon
— CHANDARELLA LUZON , DIRECTOR OF SPA
has found useful for promoting The Spa to hotel guests .
“ The new app literally puts our legendary customer service in the palm of our guests ’ hands ,” she says . “ Through many features and functions , guests can easily check-in and check-out , order room service or amenities , or book their preferred spa appointment well ahead of their arrival to Four Seasons Hotel Bahrain Bay .” While many may vew this technology as impersonal , Luzon doesn ’ t see it that way .
“ While it ’ s true that technology lacks the personal interaction , we are glad to live up to our guests ’ expectations once they arrive to our spacious spa . Exceeding guests ’ expectations is something we are constantly striving for at Four Seasons .”
Every detail of The Spa at Four Seasons Bahrain Bay exudes luxury by combining modern design with traditional details .
Meeting the Demands of Spa Guests The Middle East is the fastest growing area in the world for wellness tourism , therefore it ’ s important for Luzon to pay attention to guest needs and expectations in order to keep The Spa at Four Seasons top of mind for potential and repeat customers .
20 PULSE ■ June 2017