SPA OHTLI AT
CASAMAGNA RESORT
& SPA
Puerto Vallarta, Mexico
O
25
pened in 1990,
CasaMagna
Resort & Spa
YEARS!
was one of the
first resorts opened by Marriott
International in Mexico. The 433-room
resort includes a 22,000-square-foot Ohtli
Spa, one of the largest spas in Puerto
Vallarta, a resort town on Mexico’s Pacific
coast.
CasaMagna General Manager David
Eduardo Gauna Palacios says Marriott’s 88
“How we do
years of experience in resort and hotel
management has ensured that CasaMagna business is as
important as the
Resort & Spa’s operations are guided by
business we do,” Palacios
the Marriott brand core values. “Core
says, stressing another Marriott core value
values are beliefs and philosophies that
called “act with integrity.” Finally, the
make up the foundation of the company.
spirit to serve is embraced at CasaMagna,
They should not change over time. Core
creating a resort that is rightly considered
values are the ideals that serve as the
a flagship at a business with over 4,000
foundation of all aspects of Marriott’s
properties.
spirit to serve.”
Retaining loyal customers at a resort
One of its fundamental core values is
spa is no easy feat, considering most are
“putting people first.” “Take care of
visiting for a brief vacation rather than for
associates and they will take care of the
long-term stays. Palacios says that despite
customers,” Palacios says. “Our culture is
that, Spa Othli has managed to create
the experience we create in the minds of
loyalty through Marriott’s strategy of
our customers and is demonstrated
diversion and inclusion: “Marriott’s
through the behavior of our associates.”
strategy is to embed global diversity and
To show dedication to customers, the
inclusion into our organization so that it
resort “pursues excellence.” It believes
is integral to how we do business,” he
that “success is never final” so it
says.
embraces change.
Othli Spa at CasaMagna will celebrate
its 25th anniversary by including the
LONGEVITY TIP: “Always put
number 25 in its menu as often as
people first, lead by example and
possible. Guests will be offered a range of
innovate every day. Never stop asking:
25-minute yoga and Crossfit classes, a 25
‘How can I do better?’”
percent discount on spa treatments and a
CasaMagna General Manager David Eduardo
Gauna Palacios (left) thinks the resort and spa's
success is due to Marriott's core values that have
guided its team's spirit to serve.
25th anniversary soccer tourname