P: What are some of the common measurement metrics to
consider when measuring goal success?
C: Every goal has key performance indicators such as number of
guests seen per day, number of retail units sold per guest,
percentage pre-booked, increase in average service ticket, and so
on. The key is to look at the goal and ask yourself: “What are the
indicators that prove I am moving in the right direction or
achieving my result?”
P: How important is reward in motivating employees to
meet their goals?
C: Rewards are subjective. Find out what motivates your team
and do more of that. I highly recommend reading The 5 Love
Languages of Appreciation in the Workplace by Gary Chapman
and Paul White.
Always find time to give meaningful acknowledgment as every
person inherently wants to know they matter. Purpose-driven
goals create internal fulfillment with less requirement for material
reward. Task-driven goals—or goals that generate money require
compensation. Commissions, bonuses or gifts have to be enough
to count. Sometimes, fear or apathy holds people back from
trying so the reward has to outweigh these two emotions. n
Apps That Help Track Goals
and Form New Habits
irunurun.com
habitlist.com
stridesapp.com
lifetick.com
goalsontrack.com
nozbe.com
WHAT ARE SOME of the common
mistakes managers make when
setting employee goals? Click here to
read more insights from Chernova.
How to Help and
Motivate Employees Not
on Track in Meeting Goals
Ask them to explain the goal to see what their
perspective of it is. It is likely that they don’t see
the big picture. Ask them to reformulate the goal
so they feel they own it.
Help them write down the exact step-by-step
process they have taken to achieve their goals
and find out where the breakdown may be.
Discover what is sabotaging them. What are
the negative thoughts or obstacles in their way?
What are their core beliefs? What new self-talk or
habits will they need to form in order to succeed
more consistently?
What support do they require? Each person
requires something a little different. Ask them
what the best way is to keep them on track.