“The worst mistake a leader can make is to fear
another will outshine their talents. Successful leaders
surround themselves with the best and brightest.”
— GAYE STEINKE • General Manager
Park Hyatt Beaver Creek - Allegria Spa • Beaver Creek, Colorado
Leadership Qualities
Beverly Fox-Crismond, spa director at One
Ocean Resort Hotel and Spa on Atlantic
Beach in Florida, says that spa owners need
to be on the lookout for employees with
skills that are hard to teach. “To be engaging
is hard to come by,” she says, “but everything else that comes with leadership, such
as marketing and budgeting skills, is
teachable. A great leader for the spa industry
is someone who feels most comfortable in
putting the well-being of both guests and
employees high on their priority list.”
She adds that, in identifying future
leaders, she looks for three primary qualities:
a thirst for knowledge, ability to keenly listen
and ability to handle themselves well in
stressful situations.
Another thing that cannot be taught in a
classroom or in a textbook i