member PerSPectiveS
range of additional training options
available through Accor Hotels for all
spa employees. Her staff appreciates that
both the spa and Accor’s corporate
leadership want to develop their profes-
sional skills.
“We greatly benefit from having a
corporate well-being division, who have
a conscious focus on development of
talent, which includes an online
catalogue of training information,
including SOP’s and protocols,” adds
Turner.
Staff compensation and benefits are
also important factors for attracting and
keeping top talent. Willow Stream Spa’s
compensation scheme includes
treatment and retail commission scales,
as well as several employee benefits.
Staff members particularly enjoy the
well-being benefits, which include a
gym membership and a treatment swap
each month to keep the team in tip top
condition so they can take care of
themselves and spa guests.
Turner also works closely with the
hotel’s talent and culture team to ensure
their new hires are welcomed to the
island seamlessly. “The timeliness of
obtaining all the necessary paperwork
for immigration can be a challenge.
Working closely with our talent and
culture team is imperative to overcoming
these obstacles.”
In the future, Turner hopes to build a
succession and training plan that
develops local talent to the required
levels, which will secure a bright future
for both the spa and the local
community.
accommodating diverse clientele
Willow Stream Spa has two distinct
groups to reach. In the summer, guest
demographics are 50:50 locals to hotel
guests, and in the winter, it is 75:25
locals to hotel guests. Each group looks
for different experiences, which means
(conTInUED on PAGE 26)
turner touts willow Stream Spa as a social place that encourages fun and interactions among guests.
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