57% vs. 26%
A high proportion of millennials in administrative
roles (57 percent) are keen to progress to a management
role more so than their service provider counterparts (26
percent).
of spa management
would like to have a
long-term career in
the spa industry,
with 60 percent
strongly agreeing
with this statement.
Over a fifth of service
providers do not feel
inspired by the leaders
in their organization
with 68 percent having
left their previous
role due to poor management.
44%
47%
of service providers stated
‘pay/benefits’ as the main
factor influencing them to stay
with their current employer, with ‘culture
and work environment’ coming in
second at 40%.
‘Lack of opportunity to develop
career’ (47 percent) and ‘poor
management’ (47 percent) were
the top reasons that management
respondents left their previous job.
DON’T MISS the 2018 ISpA
conference & expo where colin
mcIlheney, Global research Director for
pwc Research will be conducting a
special session highlighting the exciting
findings of
the
ISpA Spa
Workforce
Study.
of service providers ranked
flexible schedules as a top
three important benefit with
over a quarter (26 percent) ranking
this as the single most important
benefit to them.
Poor work environment was
the top reason for both management (35 percent) and service
to viEW tHE ENtirE
Spa Workforce Study, head to
experienceispa.com/resources/research
and log in to your member account.
providers (38 percent) leaving their previous job. Of those who
left due to a poor working environment, a notable proportion
(62 percent) of service providers felt this was caused by poor
management.
* for the purposes of this study, service provider is defined
as a massage therapist, esthetician, nail technician, etc.
June 2018
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