Great leaders reward and inspire.
Great leaders reward their followers—
otherwise, where is the incentive to
follow? That reward can come in many
forms, and if a leader is inspirational
enough, merely being part of that team
can be reward enough.
Moore advises leaders to put thought
into how to reward staff. It need not
always be the same reward: “Understand
how they learn and what they are passionate about. It is always nice to
WHAT YOU
CAN DO
EVERY DAY:
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reward someone with something they
will genuinely appreciate.”
Great leadership isn’t just about
pushing the people who work for you to
work harder and better. Pushing yourself
is just as important, there is no room in
any business for a leader who is content
to sit on his or her laurels. “Empower
your team to provide stellar service even
if it means doing something completely
outside of the norm (parameters should
be provided during training/orientation
so as not to give away the farm). A different and magical experience is a great
reason for your guest to come back,”
says Peck.
Keeping your eye on the prize, whatever that happens to be, is something
that all leaders can do every day. Doing
so helps to maintain focus in employees,
will improve your customers’ experience
and improve business results. ■
Take time to consider how your staff are being rewarded and always communicate
that goal. Are rewards appropriate and are they creating the kind of drive and
passion that will improve your business and your customer experience?
November 2015