A Day
in the Life!
BY CHRISTINA BUSWELL
KARA WILLINGHAM
Support and Training Manager
FIT Bodywrap, Poway, California
s the support and training
manager of FIT Bodywrap,
Kara Willingham is constantly thinking of ways to
equip the company’s certified providers
with the knowledge and training they
need to help their clients and guests live
a fit and healthy life.
Willingham admits that the most challenging part of any given day is finding
time to meet clients’ needs. “Some days I
find that I don’t have as much time as I’d
like to chat and catch up with our certified providers,” she says.
On the flip side, she finds it most
rewarding to hear from a happy client.
“The most rewarding part of my job is
hearing the excitement in a customer’s
voice as they tell me about a client who
is seeing great results or how integrating
the system to their current offerings has
significantly improved their business,”
she says.
On average, here’s how Willingham’s
typical work day looks:
★ 8 am Starts the morning with a FIT
team meeting. The entire team gathers
A
62 PULSE
■
November 2015
The life of a spa professional is a continuous cycle of daily
responsibilities that help make the spa world go round. Pulse
asks ISPA members to give us a sneak peek into their daily
lives to help us understand the roles they play and the
difference they make on a daily basis.
to tackle important items for the day
ahead.
★ 11 am Conducts personalized training calls with certified providers to
discuss benefits, safety, sales and marketing. “Before you begin any training,
you need to truly understand who you
are training. This will allow you to
adjust your educational material to best
suit your audience,” she advises.
★ 2 pm Works on monthly webinar
development and order entry to ensure
customers are getting products in a
timely manner.
★ 4 pm Makes customer care calls to
touch base with certified providers for
their business needs like getting
replacement parts installed or supporting them in designing their service
menus.
★ 6 pm Hits the gym. “Wellness and
fitness are a significant part of my daily
routine. I like to meditate and practice
yoga, or hit the gym after work. On the
weekends or days off, I prefer to practice yoga in the morning. It’s a great
way to practice self-care before taking
on the day!” ■
●
Fitness trend you are seeing: “Detoxification is huge right now.
Everywhere you look, there is a new type of liquid cleanse, pill or diet
plan designed to detoxify the body. My recommendation is to make sure
customers are detoxifying in a way that is safe and healthy.”
●
Best piece of life lesson learned: “Do what you love and do it with
love. Showing love to others can be as simple as taking the time to truly
listen to a client or fellow team member. I try to remind myself of the