CASSIE HERNANDEZ
Spa Director, The Broadmoor, Colorado
Springs, Colorado
Cassie Hernandez has found the
November 2014 (All in the Details: Giving
Guests the First-Class Treatment) issue of
Pulse a constant source of inspiration over
the last year. “I really enjoyed the article
‘Delivering the WOW Factor,’” she says.
“It signified the importance of wha @