sound off
do you ever Wonder how your this month’s question:
peers would handle a situation? Maybe you’re
curious what other leaders in the spa industry
have to say on a certain subject. in Sound Off,
we ask iSPA members from differing backgrounds,
countries and companies the same question and
see how their answers compare. “What’s the most
difficult part of
your day-to-day?”
suzanne holBrooK marissa Krems Jennifer Boonlorn flame deal
Senior Corporate Director,
Spa Operations
marriott international Spa Director
elms hotel and spa Owner and Founder
soul carrier Assistant GM
rock Barn country club & spa
“managing the amount of
work and multiple projects
at the same time is
challenging. With so many
emails requesting a
response, it’s very easy to
become distracted away
from the work that
ultimately needs to be
completed to drive
success.” “The most difficult part of
my day is staying at my
desk and doing office work.
i enjoy interacting with the
team and clients.” “The most difficult part of
my day is choosing what to
prioritize. i am a
ginormous fan of Greg
mcKeown’s book,
“Essentialism.” however,
learning how to balance
competing deadlines, tasks
and projects is usually
what i find most difficult
about being a small-
business owner. i love
Greg’s quote that ‘as
humans, we can do
anything we set our mind
to; however, we cannot do
everything.’ “Dealing with gift cards
and managing clients’
expectations during the
beginning of our spa
expansion. n
Keep an eye on your inBox for the
next iSPA Snapshot Survey, where you can
answer upcoming Sound Off questions for
the chance to be featured here.
APriL
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