Pulse April 2020 | Page 50

A CRASH COURSE IN LINEN MANAGEMENT BY JAMISON STOIKE AND ELLA KENT If you stepped into—or are currently stepping into—a role in spa management with little idea of how to manage your spa’s linens, you’re not alone. GLOSSARY: Linen & Terry: “Linen” consists of sheets, while ‘terry’ consists of towels and rugs. Depending on the spa, robes can fall into either category or both. 34 PULSE ■ APRIL 2020