MEMBER PERSPECTIVES
BY JAMISON STOIKE
ISPA Members Share Their Menu Journeys in 2020 and 2021
WHEN SPAS AROUND THE WORLD first began reopening in the summer of 2020 , the menus they offered were often quite different than just a few months earlier . Bound by regulations and limited staffing , many spas streamlined their menus in an effort to boost profitability . As restrictions eased , however , and spas began to build their menus back up for the holiday season and 2021 , many kept their menus lean , mean and effective , finding a streamlined slate of services to be an unexpected silver lining to the COVID-19 pandemic .
This month , Pulse spoke with three of its members — La Rive Spa at Northern Quest Resort & Casino , The Remedy Day Spa and Scottsdale Camelback Resort — to discuss the trajectory of spa menus both this year and last .
The Initial Changes
No matter when one ’ s spa first reopened after shutting its doors due to the pandemic , it likely did so with a sized-down menu ; La Rive Spa at Northern Quest Resort & Casino was no different . Due to its location outside Spokane , Washing-
38 PULSE ■ APRIL 2021