Pulse April 2022 | Page 87

DO YOU EVER WONDER how your peers would handle a situation ? Maybe you ’ re curious what other leaders in the spa industry have to say on a certain subject . In Sound Off , we ask ISPA members from differing backgrounds , countries and companies the same question and see how their answers compare .

SOUND OFF

BY JOSH CORMAN

DO YOU EVER WONDER how your peers would handle a situation ? Maybe you ’ re curious what other leaders in the spa industry have to say on a certain subject . In Sound Off , we ask ISPA members from differing backgrounds , countries and companies the same question and see how their answers compare .

“ What is your top tip for developing effective leaders at all levels of the spa ?”
MICHAEL CONTE
Sensei Porcupine Creek Retreat Director
DAWN FERRARO JW Marriott Desert Springs Resort & Spa Spa Director
KATHY OLIVERO AGUAYO
The St . Regis Bahia Beach Resort Director of Spa
LIZ CORREA
The Ritz-Carlton , South Beach Spa Manager
“ I ’ d say my top tip is give
“ From my experience as a
“ Create an ambiance of
“ I think it ’ s crucial to set up
and receive . It ’ s important
leader in hotel operations
communication where no
all leaders for success by
to be hands on and share
as well as hotel spas
question is deemed less
providing them with all
your knowledge with your
specifically , I have found the
than another . Empower
the tools and training
developing leaders to help
most successful of leaders
your team by providing
necessary for them to grow .
them with skills such as
learn and develop from the
training and guidance , to
Also , cross-training in all
guest interactions ,
ground up . Having a full
help individuals make
areas of the spa is
employee relations ,
understanding of the areas
informed and sound
necessary for leaders to
financials , creative processes ,
you will manage , and roles
decisions . Inspire them by
understand the role of
etc . I learned so much from
within that area , will help
encouraging learning and
each team member and
my mentors by watching them in action and being
you create stronger relationships with your staff
promote growth by recognizing achievements .

be able to relate better with them .” •
able to ask questions . I also
and provide credibility for
It ’ s also vital to embrace
think it ’ s vital to learn from
you as a leader .”
life ’ s challenges , evolve and
your mentees . If you ’ ve hired
overcome . A successful
the right people , they will
leader provides each
bring fresh ideas to the
employee with a balance
table . Collaborating and
between their professional
implementing great ideas
career and personal life .
they share gives them
The correct balance will
confidence to be fearless ! ”
result in a cohesive and
successful team .”
APRIL 2022 • PULSE 69