Director of Spa Operations Ginger McLean describes the guest journey in detail : “ Once guests pass through the spa ’ s glass doors , they enter our retail area and are greeted by a smiling face . As they continue , we have comfortable seating for them to relax while they wait on their party to arrive or before departing to enjoy a complimentary glass of Champagne . We also have a lovely spa café area where guests may enjoy a variety of food from the in-room dining menu . With an extensive locker room area , guests are provided with individual lockers and toured through vanity , shower and toilet areas as well as gender specific saunas , finally arriving to our co-ed pool area . All amenity areas have comfortable lounge seating . Guests receiving spa services may access the upstairs quiet lounge through the locker area to relax before and after their service .”
Guests appreciate the spa ' s uncrowded space and its signature scent of lemongrass and green tea .
Ginger ’ s favorite aspects of the spa are the spacious and flowy nature of the spa ’ s design , in addition to great views of the Atlantic Ocean and the Steel Pier . Her favorites are often echoed by the spa ’ s clientele . “ Guests respond to having space and not feeling crowded . They often comment on how nice the spa smells when they enter . Our signature scent is lemongrass and green tea . Our facility includes hydration stations , tea , snacks and personal grooming items . Our spacious salon has a separate entrance within the spa ’ s main entrance and includes a comfortable lounge and separate retail area , and hosts six style stations , four manicure stations , four pedicure stations , a large makeup counter and separate barber shop . We are fortunate to have a large employee break area , kitchen and salon storage area . We also have four management offices , a retail changing room and back stock storage with a separate location for large bulk storage .” n
SPA BY THE NUMBERS :
Overall spa size : 50,000 sq ft Retail space : 1,000 sq ft Most recently renovated : 2018 Treatment rooms in use : 31 Staff size : 50 spa team members Repeat clients : 40 percent Out of town visitors : 20 percent
APRIL 2023 n PULSE 53