Pulse April 2023 | Page 63

DO YOU EVER WONDER how your peers would handle a situation ? Maybe you ’ re curious what other leaders in the spa industry have to say on a certain subject . In Sound Off , we ask ISPA members from differing backgrounds , countries and companies the same question and see how their answers compare .
“ How do you create an atmosphere that places clients in the right mind frame at your establishment ?”

SOUND OFF

DO YOU EVER WONDER how your peers would handle a situation ? Maybe you ’ re curious what other leaders in the spa industry have to say on a certain subject . In Sound Off , we ask ISPA members from differing backgrounds , countries and companies the same question and see how their answers compare .

“ How do you create an atmosphere that places clients in the right mind frame at your establishment ?”
APRIL CHURCH Brick Canvas Spa Spa Director
ASHLEY SALBERG The Spa at Edgewood Tahoe Director of Spa
ELLEN BARTON Lexington Griffin Gate Marriott Golf Resort & Spa Spa Director
JO HYDE The Rose Spa at The Joseph Hotel Nashville Director of Spa
“ Our wellness center offers
“ Here at Edgewood Spa , as
“ Atmosphere at our spa is
“ From the moment guests
90 fitness classes a week as
our guests arrive , we offer
everything ! When guests ar-
arrive at Rose , they are wel-
well as a spa , salon and café .
each person a complimen-
rive , they are escorted to the
comed with a serene setting
It is so important to create a
tary glass of Champagne ,
relaxation room , which fea-
21 stories above the bustling
separate area for our spa
Pure Inventions infused
tures low lighting , soft
city streets of Nashville .
guests . Each guest
water or hot tea . The offer-
music , a hot tea bar , maga-
Bleached oak and woven
is guided to the changing
ing of a beverage , specifically
zines and coloring books .
fabrics , high ceilings and soft
area where they have a
Champagne , often sparks ex-
They have the opportunity
neutral tones impart an im-
locker set up with a robe and
citement as the guest steps
to change into robes and
pression of being at home ,
sandals . They then enter
into relaxation and out of
slippers , then we bring
where one may fully relax .
through our spa doors into a
the stressful environment
warm herbal neck wraps to
Soothing sounds , scents ,
relaxation room with
they are seeking a break
help soothe muscles before
natural lighting and soft
dimmed lights , fireplace , and
from . We also maintain an
their treatments . We discour-
textures create a multi-
tea and snacks . If they ’ ve
adult only ( 18 +) area to pro-
age the use of mobile de-
sensory experience that
booked a package , they re-
mote an environment free
vices ( we don ’ t offer public
evokes a feeling of peace .
ceive a nourishing spa elixir
from stress and worry .”
Wi-Fi in the relaxation and
Additionally , each treatment
from Meraki Mama Botani-
treatment areas ) so guests
begins with our Signature
cals to help calm and quiet
can unplug , relax and enjoy
Foot Bath , inviting guests to
mental chatter .”
the moment !”
pause and sink deep into
their spa journey at Rose .” n
APRIL 2023 n PULSE 61