52 ISPA OPEN HOUSE ROCK SPA AND SALON • HARD ROCK HOTEL & CASINO
ATLANTIC CITY
61 SOUND OFF
50
2 From Your Chairman
8 ISPA News
12 Stay Connected
29 Member Perspectives Exceptional Experiences
Providing Excellent Customer Service BY SCOT T . GILLIES
46 Pulse Points The Two-Headed Dragon :
Finding Balance Between the Present and the Future BY NELSON LANE
50 Legislative Updates
52 ISPA Open House
Rock Spa and Salon Hard Rock Hotel & Casino , Atlantic City
56 |
Member News |
60 |
ISPA Foundation |
61 |
Sound Off |
62 |
Ad Index |
63 |
ISPA Headquarters |
64 |
End Notes |
ABOUT THE COVER
A BALANCED APPROACH is the best approach . Balance is part of the expressions we use every day — from performing a balancing act to instituting checks and balances . The concept is at the heart of spa employment issues : You ’ re responsible for balancing the books , but you also want to make sure your team members are maintaining a good work-life balance .
COVER PHOTO SHUTTERSTOCK
PULSE . EXPERIENCEISPA . COM
APRIL 2023 n PULSE 7