IN ISPA ’ S FEBRUARY TOWN HALL , Andrew Mellen — known as the “ most organized man in America ” — joined members for an insightful conversation on time management . Mellen ’ s presentation helped

identify easy-to-implement ways to reclaim lost time and declutter our daily routines .

ANDREW MELLEN

PATRICK HUEY

thing that matters more .” Mellen suggested to the audience of spa leaders that they need to recognize their floor is everyone else ’ s ceiling .“ If we think about the bell curve , 20 percent of employees will go above and beyond , 60 percent will do what is asked and nothing more , and 20 percent will just be contrary ,” he stated .“ The lower 20 percent of employees should leave the company . The 60 percent should move to the top 20 percent . And then the top 20 percent should be placed

Time management : one of spa members ’ greatest challenges In surveys , ISPA members consistently identify time management as one of their greatest challenges . Mellen ’ s philosophy is : One home for everything ; like with like ; something in , something out . That “ is how you get organized ,” he said .“ Everything has one home and only one home , and all like objects live together . You still may need to declutter , but you ’ ll know where everything is .”

“ Good management is engaged in prioritizing and dispassionate triage ,” Mellen asserted .“ For everything you say no to , you ’ re saying yes to somehigher into the organization to give them more responsibility and leadership opportunities .”

“ Brain science tells us that in as few as three deep breaths , you can reset the central nervous system ,” said Mellen . “ When we ’ re in a state of overwhelm , or fight-or-flight mindset , in those moments , pausing and rebooting can help reset the situation and allow you to have a better mind-set ,” he continued . A leader ’ s job is to remain focused .

DURING HIS TOWN HALL PRESENTATION , Andrew Mellen also shared a sneak peek of what to expect during his ISPA Conference Knowledge Builder session . See page 38 for more information .

56 PULSE n APRIL / MAY 2024