OPEN FOR BUSINESS
1. Smart Spa Solutions, located in Bermuda, is serving
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clients in the Caribbean, Europe, North America and
more. Offering mystery shopper assessments, operational audits, staffing and recruiting services and
business analyses for spa operations, the company is
a resource for spa personnel who are looking to
increase the value of their business operations.
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2. San Francisco’s Nob Hill Spa has opened its new Spa
Suite. Including a main area, treatment room and
bathroom with a rain shower, it can be reserved by
guests looking for more privacy. On busier days, the
suite will also double as an extra treatment room.
MEMBER UPDATES
1. Carson, California’s Dermalogica has been acquired by
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Unilever. The co-founders of Dermalogica will continue to have a share in the company and will ensure
the brand’s identity remains as it is. This partnership
will grow its current business and explore new opportunities, including global expansion.
2. Jean Kolb has retired from Wisconsin’s Kohler Co. She
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is now focusing on advocating wellness through her
new company, Jean Kolb Well by Choice.
BRILLIANT IDEA
Four Seasons Toronto debuted a new mobile app
for use at Four Seasons locations. The app offers a
way for guests to check in or out, order room
service, request a car from the valet, request
turndown service and more. It also greets the guest
by name after they have checked in and logged in.
An app three years in the making, this digital
concierge allows guests to customize their stay
with its many features, including personal and
local recommendations.
August 2015
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