crescent hotels & resorts
Table
of
conTenTS
2
10
12
14
18
24
from Your chairman
iSpa news and calendar
Stay connected
Where in the World is iSpa?
Pulse Points: What boosts employee
engagement in the Spa industry?
By PaUL IRwIN
20
member news
By aLLISON MaRtIN
24
member Perspectives:
review roundup:
Performance Reviews at
Three ISPA Members
By JaMISON StOIKE
gadabout salonsPas
the sPa at cliff house
48
money matters:
Four Merchandising Secrets to
Successfully Retail
52
59
sound off
By CHRIS KOLODzIEJSKI
52
conversations with:
susan cain
56
58
59
60
60
61
62
64
iSpa foundation
Snapshot Survey
Sound off
ad index
iSpa new Member list
iSpa Staff
people of iSpa
end notes
aBOUt tHE COvER
true leadership requires standing up and
standing out; no one demonstrates this more
clearly than the winners of the ISPa Foundation
Mary tabacchi Scholarship, who we revisit in
this month’s featured story.
COvER PHOtO SHUttERStOCK
8
PULSE
■
aUgUSt 2019