What I’ ll never compromise
“ People who truly value excellence want to work only in spas that value excellence.”
given to you. Don’ t expect more promotions. Don’ t expect more pay. Don’ t expect more opportunities. Just. Don’ t. Those who give the least often are the most vocal about what they didn’ t get. Instead, it’ s better to self-assess, pay attention to what high performers do— then adjust accordingly.
SETTING NON-NEGOTIABLES Those with high expectations must also have non-negotiables— principles you refuse to compromise on. You are unreasonable about them.
Others might look at you with a side-eye or feel like you’ re being“ extra,” but it doesn’ t bother you. The standard is the standard, and you will stand alone if you have to. Why? Because you have high expectations of yourself.
WHAT ARE YOUR NON-NEGOTIABLES? Before we have high expectations of anyone else, we must have high expectations of ourselves first. Serve first. Love first. Be first. Me first. n
What I’ ll never compromise
After almost 20 years traveling practically every week, spending quality time with my wife and children is paramount to me. I’ ve turned down paid opportunities because they would interfere with family time.
I grew tired of my family getting the rest of me instead of the best of me. So, I’ m unreasonable about that.
Here are some of my non-negotiables: l Give undivided attention to whomever you are speaking with. l The customer should never have to greet you first. l Assume each customer is a VIP and treat them as such. l Be the teammate you would want to have. l Do what you say you are going to do— or communicate if you can’ t. l Offer the best welcome imaginable. l Deliver the best farewell imaginable. l Put your whole heart into whatever you’ re doing. l Encourage someone today. Anyone.
DR. BRYAN K. WILLIAMS is one of ISPA’ s most frequently-requested presenters. Williams is a noted authority on service excellence and leadership effectiveness.
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