ISPA SNAPSHOT SURVEY ANALYSIS
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l Automate friendly reminder emails or texts to reduce no-shows. l Evaluate your recruitment funnel as you would a guest journey— anticipate needs, remove friction and deliver consistency.
Onboarding is the new retention strategy Once a new hire walks through the door, the focus shifts from attraction to integration. Across spa and resource partner organizations, onboarding is where culture truly
comes alive. Every successful spa knows the first 90 days shape long-term retention, engagement and service quality.
Nearly all respondents described hands-on, people-first onboarding processes. Common strategies include in-person orientation, peer mentoring, shadowing and milestone check-ins.
Operational intelligence l Assign a“ welcome champion” or mentor to every new hire. l Build a 90-day roadmap with skill and culture milestones. l Include early recognition— celebrate small wins publicly. l Encourage managers to conduct 30 / 60 / 90-day“ thrive check-ins” to reinforce engagement. n
ONBOARDING SUCCESS MEASUREMENT
ONBOARDING METHODS
SURVEY DETAILS Findings are based on responses from 223 ISPA spa members who completed the September Snapshot Survey between Sep. 19-30, 2025. ISPA Snapshot Surveys provide members with timely insights into emerging spa industry trends throughout the year. These members-only surveys are distributed via email, and respondents receive the full results report within two weeks. To explore additional insights and survey findings, visit the ISPA Research Library under the Resources tab at experienceispa. com.
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