Now in iLearn : Enhance Your Leadership Expertise in the Manager Skills Workshop

ISPA MEMBERS ARE ALREADY FAMILIAR with Dr . Bryan K . Williams , a sought-after speaker known for his dynamic presentations at past Conferences and Town Halls . A recognized authority on leadership and service excellence , Williams brings his passion for helping others thrive to the spa industry through the Manager Skills Workshop , now available on iLearn for an ISPA member-exclusive price .

This self-paced online course is designed for emerging managers , first-time supervisors and high-potential team members . It offers a deep dive into essential leadership skills with interactive videos , worksheets and practical takeaways . The next issue of Pulse will provide in-depth information about the Manager Skills Workshop — but here ’ s a sneak peek .

Course highlights Time commitment : 4-4½ hours Course format : 8 modules with videos and worksheets

Key learning areas : l What it means to manage others l Effective communication and leadership styles l Team building and motivation l Problem solving and conflict resolution

The course is an invaluable opportunity to develop current and future leaders within your spa organization , equipping them with skills that often go unaddressed in the rush to promote staff into management roles . n

Dr . Bryan K . Williams is one of ISPA ’ s most frequently-requested presenters . Williams is a noted authority on service excellence and leadership effectiveness .

COURSE BREAKDOWN

Master Management in 8 Modules

1 . You as a Manager : Understand your responsibilities to your staff , leaders and peers , and tips for transitioning from co-worker to manager . 2 . Leadership : Explore leadership styles and the power of expectations . 3 . Delegation : Master the seven steps of delegation for better outcomes . 4 . Handling Problems & Conflict : Learn strategies to resolve conflicts and manage difficult employees . 5 . Successful Meetings : Plan and conduct team meetings with clear agendas . 6 . Effective Communication : Strengthen communication skills with active listening and overcoming roadblocks . 7 . Motivation & Team Building : Identify what drives employees and how to recognize achievements . 8 . Improving Employee Performance : Address performance issues and apply coaching techniques .

By investing in the Manager Skills Workshop , you ’ re setting up your team for success , ensuring they develop the leadership skills they need to excel .

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