JANUARY 2022 n PULSE . EXPERIENCEISPA . COM
SNAPSHOT SURVEY BY JOSH CORMAN
2021 YEAR IN REVIEW
THE FINAL ISPA SNAPSHOT SURVEY OF THE YEAR asked spa and resource partner members to reflect on their experiences and takeaways from a wild 2021 that saw rising demand for spa services amid lingering COVID-19 concerns . The survey wasn ’ t all business , however , as respondents were also afforded the opportunity to share the experiences and content which inspired them , provided solace or simply made them smile .
KEY TAKEAWAYS
THE SPA INDUSTRY CONTINUES TO FACE STAFFING CHALLENGES , but from those challenges have also risen opportunities for many within the industry to take the next step in their careers . One in five respondents reported either taking a job with a new employer or changing jobs within the same company . That was true for more than a quarter of resource partner respondents ( 26 percent ) and 15 percent of spa respondents .
HARD-EARNED PAY
Seeking Self-Care
Four in ten respondents ( including 53 percent of spa respondents ) indicated that they received a pay raise in 2021 , while 38 percent reported receiving a performancerelated bonus .
MANY WITHIN THE SPA INDUSTRY turned to spa services themselves during what proved to be another tumultuous year , and other forms of self-care continued to prove popular among respondents , a sign that we ’ re all more conscious than ever of the need for balance and restoration .
PRESENCE OF MIND Two-thirds of all respondents said they practiced mindfulness and meditation during 2021 .
SPA PEOPLE , SPA SERVICES
Just under six in ten respondents ( 59 percent ) reported visiting a spa for a treatment outside of work .
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CENTER YOURSELF AND YOUR TEAM IN 2022
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STAYING FIT More than half of all respondents ( 55 percent ) invested in a fitness-related membership of some kind in 2021 .
Work and Life
WORK-LIFE BALANCE has been a hot topic of conversation in every industry in 2021 , but the Great Resignation ’ s impact on spa and hospitality businesses has made it an especially high priority in those sectors as leaders reconsider how their workplaces will look going forward .
BALANCING ACT More than six in ten respondents ( 61 percent ) agreed that their work-life balance was healthy .
FINDING ( AND TAKING ) TIME More than half ( 59 percent ) of respondents agreed that they take time for themselves when needed , while 26 percent disagreed . ■
FEBRUARY / MARCH 2022 ■ PULSE 55