EDITOR ' S NOTE : all photos by Red Rock Spa by Well & Being .
To Each Their Own
The team at the Red Rock Spa recognizes that not all guests shop the same way , so their goal is to always provide a comfortable experience by listening to their guests and anticipating needs whenever possible . “ We find that some guests like to explore and shop on their own , and some are incredibly curious and want to know everything there is to know ,” says Carrie Ummel , director of retail experience at Trilogy Spa Holdings . “ Our team is passionate and incredibly knowledgeable about our products and thrilled to off an on-the-spot mini-treatment , create a bespoke skin care ritual or simply guide them in the direction of our newest collection of loungewear to enjoy .”
Behind the Magic
There ’ s much to admire about the Red Rock Spa Boutique and retail space , but it ’ s the dedicated team of employees behind the space that Carrie Ummel says makes it special . “ My favorite aspect of this space is the heart and soul behind it . While the physical space is pleasantly serene yet dramatic , and it ’ s fun to merchandise with products from our preferred partners , it ’ s the people that make it shine through their passion to engage and exceed guest expectations .”
Stunning by design
Guests enter the Spa and its Boutique after a walk down a long , tranquil hallway to find rays from the desert sun shining through floor-to-ceiling windows 30 feet high and illuminating the boutique ’ s luxurious , clean , modern atmosphere and elevated attention to detail . Recessed shelving and hanging areas create product displays that draw guests in while keeping the floor clear so that guests can explore the space freely .
Tastefully hidden drawers below each display house additional products that can be conveniently retrieved for guests . This also keeps the space from ever feeling cluttered .“ I love the ability this gives to keep the space tight and clean ,” says Carrie Ummel ,“ but more importantly , it gives our team another opportunity to engage with guests during their spa experience .”
The space ’ s centerpiece is a long table that Ummel says anchors the room and provides a welcoming space for in-the-moment curiosity and connection . As the seasons change , the team uses four multi-sized pedestals that can be flexibly repurposed to help create seasonal stories tied to fresh products and treatment options .
JANUARY 2022 n PULSE 53