MEMBER PROFILE
( CONTINUED FROM PAGE 19)
Recruiting and Keeping the Best The spa takes its time with the hiring process, making sure potential candidates meet with several members of both the spa and hotel teams. This ensures proper fit for both parties.
When hiring, Mariani looks for someone with an innate sense to cater to spa guests. She wants to be sure each and every employee understands the customer has to be first priority.“ When talking to applicants, we ask questions to get a sense of whether they understand the difference between assisting a guest and going above and beyond for the guest. I always tell my staff that technical execution can be trained, but personality cannot be taught,” says Mariani.
The Spa at Four Seasons believes in continued education for staff, making sure everyone is up-to-date on the latest practices and procedures. Key members of the staff are designated as“ Dedicated Trainers” who ensure all standards are maintained and daily information is communicated. Training of the staff ranges from one-on-one spot checks to role plays and full-service experience shops, ensuring that all staff education and training is ongoing.“ We believe continued education is the key to maintaining our prestige,” says Mariani.“ The more educated and informed the team is, the stronger we are.” n
Guests unwind at the lounge area while waiting for their treatment to begin.
ABOUT THE SPA
Spa open date: 1999 Re-launch date: Sept 1, 2016 Square footage: 14,000 Number of treatment rooms: 12
Facilities / amenities: State-of-the-art Fitness Center, Nail Bar, Eucalyptus steam rooms, relaxation lounges, a coed Zen Lounge and locker room facilities
Percentage of guests( female vs. male): 65 % female vs. 35 % male
Number of full-time spa staff: 12
Method of staff compensation: Commission-based
Signature treatments: Cupping Therapy, Ultimate Facial and Essence of the Seasons Body Treatment
Product lines used: Phytomer, Naturopathica, Jindilli
Address: 3960 Las Vegas Blvd. South, Las Vegas, Nevada
Website: fourseasons. com / lasvegas / spa Phone number: 1.702.632.5302
Facebook: Four Seasons Hotel Las Vegas
Instagram and Twitter: @ fslasvegas
20 PULSE ■ January / February 2017