VOLUME 31 n ISSUE 1
TABLE OF CONTENTS
2 From Your Chairman
8 ISPA News and Calendar
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10 Stay Connected
BY NELSON LANE
12 Where in the World is ISPA ?
34 Member Perspectives Staffing Challenges
BY RYAN O ’ GARA MIRBEAU INN & SPA
VILLA DEL PALMAR
40 Talent Topics Finding and Retaining Talent During COVID-19
BY RYAN O ’ GARA
46 Member News
BY RYAN O ’ GARA
SOUND OFF
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51 Sound Off
52 Pulse Points Women in the Workforce
BY JOSH CORMAN
54 Retail Roundup : 5 Takeaways from ” Reimagining Retail ”
BY TANYA CHERNOVA
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55 Resources for Your Team Three Steps to Combat Stress
BY LEIGH WEINRAUB
56 People of ISPA
58 ISPA Foundation
60 Snapshot Survey
62 Ad Index
62 ISPA New Member List
63 ISPA Headquarters
64 End Notes
ABOUT THE COVER
WHILE THE PANDEMIC ’ S EFFECTS have been devastating , one silver lining has been the increased emphasis placed on the importance of wellness . More than ever , spas are positioned to help heal a hurting world by catering to the needs of both mind and body .
COVER PHOTO FROM SHUTTERSTOCK
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JANUARY / FEBRUARY 2021 ■ PULSE 7