Creating a Culture of Career Advancement
BY KRISTINE HUFFMAN
Throughout 2024 , Pulse will feature interviews and insights about front desk and frontline roles , highlighting opportunities for career development within the spa industry .
THE BUREAU OF LABOR STATISTICS reports that hospitality ’ s annual turnover rate is a dismal 70 to 80 percent . And , according to a Pew Research Center survey , 33 percent of those who quit their jobs in 2021 did so because they saw no opportunities for advancement . Rather than accepting the perpetual hiring treadmill that sucks up time and money , some organizations have proactively addressed this concern by intentionally nurturing growth .
This month ’ s JobWise looks at a few ways to learn from them to create your own culture of advancement .
CAREER ROADMAPS Kristine Huffman for Pulse : Four Seasons is known for wonderful training and opportunities for growth . How does it work ? Victoria Nickle : Obviously , it is an incredible brand and
VICTORIA NICKLE is the executive director of the Center for Health & Wellbeing at Four Seasons Westlake Village .
“ Getting the right people is critical , but that ’ s just day one . It ’ s how we take these great candidates and what happens next that creates our culture .”
38 PULSE n JANUARY / FEBRUARY 2024