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comfortable as a manager and to think that , as long as that person shows up , everything is okay . It ’ s easy to forget about what your employees are looking for as well . And second is to give your team growth opportunities no matter what size of business you work in .
Years ago , I worked for Bliss Spas . Business was booming at that time . We were literally fully booked all day , every day a year in advance . I remember being really shocked and impressed they still closed every Wednesday morning for three hours of staff training . They could have easily filled those hours but felt they were getting a good
ROI on this time . It ’ s easy to read a headline about quiet quitters and complain about them . We need to look at that challenge and admit that we ’ re not operating a great business if we ’ ve got a culture where we ’ re not invested in our teams . The consequence is never-ending interviews , constant onboarding and a procession of people coming through . We need to create a sense of security and stability in a world that doesn ’ t feel very secure at the moment . That ’ s the environment we should be looking to create for our teams . n
A CANOPY OF TALENT
The Predictive Index ( PI ) looks at four key factors that determine workplace performance — dominance , extraversion , patience and formality — that combine to form four different trait classes to understand how a person may behave in their role .
SOCIAL
|
TYPE
ANALYTICAL
Detail oriented person who likes collecting data . Self-disciplined , goal driven .
SOCIAL
Person who thrives in social settings . Extraverted , supportive , likeable .
|
JOB OPPORTUNITIES
Controller Manager Accountant Bookkeeper Purchasing IT Risk Management
Sales Marketing Training Public Relations Social Media Reservations
ANALYTICAL
Analyzer
Controller
Venturer
|
|
|
Altruist
Captain Collaborator
Maverick
Promoter Persuader
|
|
STABILIZING
Adaptor
Artisan Guardian
Operator
|
|
STABILIZING
Person who thrives with structure . Deliberate , cooperative , reliable .
|
Therapist Supervisor Reception Administration Human Resources Executive Assistant |
Strategist
Specialist
|
PERSISTENT
Individualist
Scholar
|
|
PERSISTENT
Person who likes challenges . Confident , problem solver , organized .
|
|
|
|
Owner Division Director Revenue Management |
|
|
Learn more about the PI at predictiveindex . com .
KRISTINE HUFFMAN LICSW , formerly a partner with Hutchinson Consulting , is a semi-retired hospitality consultant and former ISPA Board member . She brings more than 30 years of experience in hospitality and human services , including providing leadership , psychotherapeutic services , staff training , program development and brand direction for the award-winning Canyon Ranch , Miraval and Travaasa Resorts .
40 PULSE n JANUARY / FEBRUARY 2024