“Our members expect
the highest level of
service and hospitality—
and we work hard to
maintain this.”
Finding the Right People
Ultimately, the spa’s success is not
merely due to its resort-like amenities,
but also because of having the right
people, including resource partners that
work with the spa’s success in mind.
“Vendors that we choose to work with
need to partner with us by being
involved in our events and showing a
genuine concern for meeting our
members’ needs. It is only through a
successful partnership that we can
promote products and services, and
there are many creative ways to accomplish this,” she says.
Patella also says having the right
team member is equally important. “We
currently recruit through our website,
and at Johnson and Wales and Florida
International Universities’ Hospitality
Schools,” she says. “Our training begins
with Human Resources providing a
warm welcome to all applicants,
followed by an orientation. Each
applicant has a two-week on-the-job
training following Forbes Five Star
training guidelines. Our members expect
the highest level of service and hospitality—and we work hard to maintain
this.” n
ABOUT THE SPA
Spa Square footage: 27,000 square feet
Treatment rooms: 2 facial rooms, 2
massage rooms, one treatment junior suite
and one couples’ treatment suite
Number of spa staff: 25 full-time and 12
part-time, plus 70 trainers and therapists
Guest ratio percentage (female vs.
male): 60 vs. 40
Signature treatment: Williams Island
Signature Massage and Signature Facial
Product lines used: Skinceutical,
Eminence Organic Skin Care, Pure Fiji,
Thalgo, HydraFacial MD
Contact:
Williams Island Club & Spa
5300 Island Boulevard
Aventura, Florida 33160
Phone: 1.305.935.5555
Email: info@williamsislandclub.com
Website: williamsislandclub.com