SUCCESSSTORIES
Keys to Success
Robie attributes the company’s successful growth to its carefully
selected products and proprietary custom products. He says
instilling the core business philosophy into its team members was
also critical. In general, the company follows four business beliefs:
1) The customer is always right. 2) Help the customer give a
better guest experience. 3) Ship every order the day you receive it
with no back orders. 4) Do today’s business today.
He says the company is fortunate to have few failures along
the way. “While we have and will have some failures along the
way, our customers tell us what products and services they need
so it is easy to stay on course without the risk of making products
that do not work or sell. Listen to your customers and make sure
Careful product selection
has helped the
company succeed
in key spa
markets.
(CONTINUED FROM PAGE 54)
a lot of research and testing is done on the products they ask
for. This will ensure success.”
Innovate to Grow
To sustain its growth, the company knows the importance of
innovation. One example of how the company innovates is its
willingness to accept a challenge presented by its clients. “In
2009, I was asked to make a better hotel in-room dispenser by one
of our hotel partners. They had many parameters and, after 16
months of research and development, we launched our new eco
eclipse dispensers. Today, we have sold thousands of these to the
hospitality industry,” he says. Because of this innovative product,
the company has helped its clients to financially save, while
giving them a green footprint as less amenity bottles are now
wasted and end up in a landfill. n
WHAT VALUABLE BUSINESS
lessons
did Robie learn, especially during the tough
recession? Click here to read more insights.
ISPA Welcomes New Members to the ISPA Community
RESOURCE PARTNER
Azure Dream
Cyrna Corp.
Four Seasons Moscow
Enliven Books
Magneceutical Health
Four Seasons Resort Oahu
at Ko Olina
Pattern By Tiffany Lerman
Mirror Mirror Esthetics
Piper Wai Natural Deodorant
Sense Spirit Holdings Group
Ltd
Shelton Management
Solutions
Serenity Day Spa
Spa Vision Ltd
Spa Anjali
Spraytans Partners Inc.
Spa Miri Miri By Clarins
The Fiske Group: Public
Relations and Marketing
Strategies
The Westin Lagunamar Ocean
Resort Villas, Cancun
Whish Body
Wellness Institute
SPA
STUDENT
Auberge Spa at Hacienda
AltaGracia
Allyson Hertzog
VIDA Fitness/Aura spa
EDITOR’S NOTE: This includes new members from April 29 –June 1. You can
access the online membership directory at experienceispa.com.
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July 2016