TABLE OF CONTENTS
2 From Your Chairman
8 ISPA News and Calendar
10 Stay Connected
THE SPA AT KILAGA SPRINGS
BY NELSON LANE
12 Where in the World is ISPA?
28 Member Perspectives
Life in Lockdown
Three ISPA Members Share
Their Stories
BY JAMISON STOIKE
28
34 Pulse Showcase:
Products for Reopening
40 The June 2020 Reveal Box
Summertime: Self-Care
and Sanitation
WELL & BEING SPA AT THE FAIRMONT PRINCESS
42 Member News
BY JAMISON STOIKE
46 ISPA Flashback
BY JAMISON STOIKE
THE DOLDER GRAND SPA
50 ISPA Shines On in 2021
52 It’s Easy Being Green:
Sustainable Tips on PPE
54 Talent Topics
Providing a Safe Space for Spa
Guests and Employees
BY ABBE M. GONCHARSKY
SOUND OFF
59
Dive Deeper
BY MICHAEL TOMPKINS
58 ISPA Foundation
59 Sound Off
60 Snapshot Survey
62 Ad Index
62 ISPA New Member List
63 ISPA Staff
64 People of ISPA
66 End Notes
ABOUT THE COVER
IT'S TIME TO SWING OPEN THE DOORS and get
back to business! The spa experience may be
different now, but one thing remains central to
spa: heart. Whether that means loving what you
do or supporting guests’ emotional well-being,
don’t forget that heart-to-heart connection is the
core of the spa-goer’s journey.
COVER PHOTO FROM SHUTTERSTOCK
JULY 2020 ■ PULSE 7