WHEN THE COVID-19 PANDEMIC FIRST HIT in full force last spring , many wondered what the long-term effects would be on compensation and benefits in the industry . Many predicted that salaries would fall . Yet , an intensely competitive labor market means that spas are now paying more than ever to attract the service providers they ’ ll need to handle the coming post-COVID travel boom .

More than a year out from the initial wave of spa closures , we checked in with ISPA members to uncover industry-wide compensation trends and discover innovative ideas and bold new compensation strategies .

BY JAMISON STOIKE

24 PULSE ^■ JULY 2021