FACE YOUR MOUNTAIN . Mountains can discourage you , but mountains in the spa industry consist of how we attract great people , how we keep them , and how we help them thrive . In his Knowledge Builder Session at the 2023 ISPA Conference , Dr . Bryan K . Williams joined attendees to discuss tips to over overcome any barrier .

Herzberg ’ s Two-Factor Theory , or motivation theory , is how you get people to do what they want to do . It attributes two factors to motivating action : hygiene factors and motivation factors . Most recruitment is based on hygiene factors — ones related to job satisfaction such as compensation , job security , benefits , company policies and workplace conditions . These factors will attract people who just want a job . Motivation factors consist of challenging work , opportunity for personal growth , personal responsibility , recognition , sense of belongingness and sense of purpose . These factors tend to attract people who want to stay and thrive at their job . n

1 I will greet this day with love in my heart : You are pushing yourself to do more than required . You ’ ll never have excellence without love . Love is the greatest secret to success in all ventures . Always dig for reasons to applaud ; never scratch for excuses to gossip .

2 I will persist until I succeed : You were not delivered into this world in defeat ; nor does failure course through your veins .

3 I will live this day as if it is my last : Avoid , with fury , the killers of time . Destroy procrastination with action , destroy doubt with faith , destroy fear with confidence .

4 I will laugh at the world : You must not take life too seriously ; you never want to discourage yourself . Learn to appreciate the good and the bad , because nothing lasts . Only action determines your value in this world . To multiply your value , you must multiply your actions .

— DR . BRYAN K . WILLIAMS

5 I will act now : Most people think of success when they achieve something in the future . The problem with that is you ’ re not enjoying the present . If you think success is always in the future , you ’ re never there . Success is not what you do in the future , it ’ s what you do now , today . The choice you make today is the choice you make tomorrow . n

EDITOR ’ S NOTE : Alexandra Harper , director of education at ISPA , sat in on Dr . Bryan K . Williams ’ s presentation and chose the above highlight to share .

24 PULSE n JULY 2023