SPA RETAIL RETURN POLICIES
ISPA OPEN HOUSE CAREFULLY CURATED HAVEN : RIVERSTONE RESORT & SPA 50
32
54 SOUND OFF
“ How does your spa handle returns for retail purchases ?”
2 A Message from Your ISPA Chair
8 ISPA News
14 Legislative Updates in the U . S .
16 Stay Connected
28 Pulse Points
32 JobWise Crisis Management as a Job Responsibility
BY KRISTINE HUFFMAN
SPA RETAIL RETURN POLICIES
Balancing customer satisfaction with minimizing loss 55
48 Snapshot Survey
50 ISPA Open House
RIVERSTONE RESORT & SPA
55 Open House : SHOP TALK
54 Sound Off
56 Member News
60 ISPA Foundation Focus
Meet Rachael McCrory Crisis Management as a Job Responsibility
LEGISLATIVE UPDATES IN THE U . S .
14 Are You Ready for MoCRA ?
A PANEL OF REGULATORY experts identifies specific ways the Modernization of Cosmetics Regulation Act will affect spas and wellness businesses .
62 Editor ’ s Choice
63 ISPA Headquarters
64 End Notes
ABOUT THE COVER
VIDEO MARKETING PRESENTS a dynamic showcase of your spa ' s services and expertise , bringing your brand to life with compelling visuals and storytelling . By highlighting your unique offerings , you can create a lasting connection with your audience . Just as a movie camera frames a narrative , a strategic video illuminates the path to growth , blending insights and inspiration into a harmonious visual experience .
COVER PHOTOS : SHUTTERSTOCK , ILLUSTRATION MARJA WALKER
PULSE . EXPERIENCEISPA . COM
JULY / AUGUST 2024 n PULSE 7