BEST Common Guidelines
PRACTICES on Spa Etiquette
BOOKING: Mandarin Oriental Atlanta recommends that guests
schedule their services as far in advance as possible to ensure the
best availability for their desired time and type of service.
Disch agrees, stating that Sundara provides booking guidelines at every point of contact, from the website to the phone
conversation during the reservation process and in the email
confirmation. “Even something as simple as encouraging guests
to book spa treatments in advance so they won’t be disappointed
if time slots have filled up by the time they’ve arrived at Sundara
is part and parcel of good customer service,” she says.
At the time of booking, MEDICAL SPA 7’s staff asks basic
information, such as their name, whether they have been in the
spa before, how they heard about the spa and their preferred
contact information.
DRESS CODES DURING TREATMENTS: Sundara Inn & Spa
includes dress code guidelines in the FAQ section of its website
and makes sure reservation staff members are well-versed to
advise guests on such matter. “It takes away all the uneasiness,
which is especially important for first-time spa-goers,” Disch says.
On the spa side, Carrico says MEDICAL SPA 7’s therapists
and service providers are required to wear the appropriate spa
uniform to maintain the look of professionalism. WaylandSmith says Mandarin Oriental Spa also recommends that
guests change into the provided robe and spa sandals. “What
to wear underneath the robe? That is up to the comfort level of
the guest. Our professional spa therapists will make every effort
to provide a comfortable experience with appropriate draping of
towels and/or sheets used during the spa service,” she says.
TECHNOLOGY AND SMARTPHONE USE: “The spa experience
should be enjoyed with minimal distractions and interruptions,” Wayland-Smith says. “Out of respect to other guests
and the spa provider, we advise [guests] to leave their smartphones on silent inside the spa locker.”
Sundara Inn & Spa, on the other hand, takes a step further in
enforcing this guideline by presenting guests with a “Peace &
Quiet Agreement” upon arrival. “This is a fairly new tool for us,”
Disch says. “We also offer this information on the website.”
MEDICAL SPA 7 provides aestheticians a mobile tab