In the same way that staff members provide guests much needed relaxation, Silverado Resort & Spa also encourages leadership to recharge their
batteries to ensure that they are able to release any feelings of negativity.
Suzy Bordeaux-Johlfs, spa director at
Silverado Resort & Spa in Napa,
California, says toxic bosses are often
power-seekers, emotional decision-makers
and display negative attitudes and a lack
of concern or empathy for others.
At times, one can spot a toxic boss
through his or her nonverbal way of
communication. “Is the boss building up
the team? Or through words and actions,
is the boss tearing everyone down?
Toxins eventually destroy. Toxic bosses
can destroy not only one’s employment,
but one’s spirit. It is critical to notice
what your thoughts and actions are in
these situations,” Kolb says.
MORALE AND BOTTOM LINE
There’s a dire need to eliminate bad
leadership because, aside from the fact
that it can demoralize a team, it has a
direct impact to the bottom line. “High
turnover rates of employees and partners
negatively affect the bottom line. The
only ones who stay are those who can’t
rise, so the business never reaches its
full revenue potential,” says Hilling.
High staff turnover rate is dangerous
because it can be contagious. “When
people leave, the rest of the employees
start to think, ‘Should I be leaving? Do
they know something I don’t know?’”
she says.
A revolving door, says Kolb, makes
one feel like the business is just running
in circles and progress is nowhere in
sight. “The engagement level goes down
because existing associates will likely not
invest in new colleagues as they would
think new hires will be here today but
gone tomorrow. It also takes a lot of
work to train and retrain, not to mention
the money a business has to invest.
Statistics indicate that it takes one and a
half a person’s salary to train a
replacement associate. Imagine what a
spa could do with that money!” Kolb
says.
Bordeaux-Johlfs thinks i