TOXIC BOSSES
(CONTINUED FROM PAGE 26)
OPPORTUNITIES FOR
IMPROVEMENT
To become a better leader, one must
learn to build trust. “When you look at
today’s world, business is based on
successful relationships. It takes trust
and mutual respect to create relationships, both of which are corrupted by
toxic leadership,” Hilling says. “Toxic
bosses keep everyone off-balance and
disrupt trust within the team. When a
company is not built on trust, it’s impossible to create lasting relationships.”
As a way to help a toxic boss realize
his or her lack of leadership, Kolb
recommends assessing performance and
having an honest conversation with poor
managers in terms of expectations on
improving leadership skill sets. “As Jim
Collins would say, find a way to help
them ‘face the brutal facts.’ One tool
that I have found works well is a 360degree feedback evaluation from various
levels of individuals who interact with
the leader. A person cannot change if
they do not see what they are doing and
how it is affecting others. In rare cases,
someone will not care. However, I think
human beings for the most part care
about how they come across to others,”
she says.
Bordeaux-Johlfs agrees that it’s
important to allow open and healthy
conversations. “Address the concerns
with clear examples and allow for a good
healthy discussion. As perception is
reality, they must understand how their
behavior affects the group and, ultimately,
the success of the business,” she says.
“Toxic bosses keep everyone off-balance and disrupt trust
within the team. When a company is not built on trust, it's
impossible to create lasting relationships.”
— CELESTE HILLING, CEO and Co-Founder, Skin Authority
28
PULSE
■
June 2016