own judgment. Walk away, take a break from the chaos and endless options, sleep on it and look at it with fresh eyes the next day.”
Grande says it’ s important to stop oneself from over-analyzing because it only leads to wasting valuable time on a problem, instead of acting on a solution.“ My advice is to maintain a perspective in order to avoid over-analysis. If you don’ t move forward with a decision, you become stalled and stuck. That is not the mind of an entrepreneur,” she says.
One common mistake, she says, is forgetting one’ s company mission when making decisions.“ Sometimes people become unfocused from their company mission. Other times people fall victim to over-analysis and start fixating on specific things. I like to think of my company as organic and think about how one decision might interact with other the decisions I make,” she says.
One should also be wary of communications overload, as it could often lead to analysis paralysis. To avoid this, Carroll advises finding a spot or time on a regular basis to think about the things that are most important.“ Limit distractions and make sure the focus is on a rational and mostly fair conclusion,” she says.
Focus on Facts To get the facts, Dr. Wong recommends creating a list of pros and cons and carefully weighing the risks.“ There is always a risk, but you should take a calculated risk, at best. You cannot rush in fool-heartedly; you have to know your facts and figures. But, on the one hand, don’ t let the details scare you away from looking at the whole picture,” she says.
In cases when other parties or departments need to be involved, Carroll suggests getting leaders in the same room and setting aside time to talk through issues and resolutions. However, she cautions about involving too many parties and having too many ideas, as these could halt good decisionmaking.“ I recently read from Cyrus the Great about‘ diversity in counsel, unity in command.’ There’ s always the risk of conversations and exchanges to get far from the original issue, and other issues becoming more prevalent or a higher priority, so it’ s certainly good to figure out the process in advance,” she says. Carroll also recommends sharing information ahead of time so everyone comes to a meeting ready to be engaged.“ Before leaving a meeting, reduce potential resolutions down to a few possible options. If you cannot do that, there may be some significant dysfunctions to address further down the road,” she says.
Glow Medi Spa trains its reception staff to help address guest-related issues, should they arise.
50 PULSE ■ June 2016