SOLVING INDUSTRY PROBLEMS

RUNNING A BUSINESS IS TOUGH. Running it understaffed can be a nightmare. Whether you’ re running a spa with a small team of therapists or a little office with big goals, it can sometimes be a challenge to get everything done efficiently and without feeling stretched thin.

We pooled the insights of three ISPA members: one day spa director, one resource partner, and one resort spa director, who all have ample experience leading a lean team. Katie Castellanos is the spa director at Abundant Health Day Spa in New Smyrna Beach, Florida, and leads 11 employees, eight of which are therapists. Amber Legler is the chief operating manager at Astara Skin Care in Avondale, Arizona, which currently has six employees: three in the office and three in the warehouse. Ella Stimpson is the director of spa, fitness and racquet sports at The Spa at Sea Island in Sea Island, Georgia and is currently down a fourth of her massage and esthetics providers as well as four additional operations positions. These women know a thing or two about making a lean team run with the utmost efficiency. Here’ s their advice on making your staffing situation work to your advantage.

30 PULSE ■ June 2017