Pulse June 2018 | Page 14
in everY iSSue
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2 from the Chairman
6 Pulse preview
14 iSpa news and Calendar
15 Stay Connected
16 Countdown to Conference
18 Pulse points
22 Member News
By KELLy HEITz And TARA SALAH ELdIn
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Member Perspectives:
standing out:
Member Spas Get Creative with Customer Service
By KELLy HEITz
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trending:
cannabis in spa
The Seed Has Been Planted
By ASHLEy ALT
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32 Where in the World is iSpa?
34 conversations: daniel Pink
author of WHeN: The scientific secrets
of Perfect Timing
By KELLy HEITz
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solving industry Problems:
8 Ways to go above and Beyond in customer
service so clients Keep coming Back
By JULIE PAnKEy
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ask the Expert: carl o. Helvie, R.n., dr.P.H.
author of Reducing Your Cancer Risk
(A Holistic Approach)
By KELLy HEITz
66 iSpa Snapshot Survey
67 Sound-off
68 iSpa foundation
71 People of isPa: Jeremy Mccarthy
group Director of Spa & Wellness
Mandarin oriental hotel group
aBout tHE covEr
As a manager, keeping both employees and customers happy
takes a bit of strategic thinking. This month’s cover illustrates the
problem-solving many managers are constantly working through
with chess—a game that is all about winning strategies.
covER PHoTo © SHUTTERSTocK
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June 2018
Hong Kong
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