“Habits are like financial capital—
forming one today is an investment
that will automatically give out
returns for years to come.”
—SHAWn AcHoR
THE IDEA OF “EXCEPTIONAL” SERVICE IS DIFFERENT FOR EVERYONE.
We might think an experience was wonderful, but the guy next to us might
disagree. No matter how relative the idea of good service might be, we all know
when we’ve experienced poor service—and we are probably more likely to
acknowledge it.
Think about it. Aren’t you more likely to say something when the waiter is
M.I.A. rather than when they are attentive? Why is it we are more likely to share a
bad experience over a good one? We should all take the time to recognize and
appreciate exceptional service.
If we all took the advice of Shawn Achor, 2018 ISPA Conference & Expo
keynote, and practiced expressing random acts of kindness and gratitude, not only
would we personally benefit by boosting our happiness levels, we’d help boost the
happiness of others as well. Let’s join together and challenge ourselves to express
gratitude each day. Thank our colleagues, our friends, our family—anyone who has
done us a service by being there when we needed them.
You never know when a small gesture of kindness like that will make someone’s
day. The moment you express your thanks for the impact that person has had on
your life, could be the exact moment
they needed to hear it. It’s a simple
service you can do to inject kindness
and thoughtfulness into the world.
So, next time you experience any
form of great service, don’t just pay it
forward—pay it backwards, sideways
and all-around by saying thank you and
Speaking of giving kindness, look what we
found on Shawn Achor’s Twitter! He passed
showing kindness. It’s the best way to
bring service full-circle.
this bag out at MacArthur School in
Shaumburg, Illinois, to give the teachers a
little boost and let them know how much
they are appreciated. you can order the
giving Bag at naturallife.com and start your
own chain of kindness. So fun!
—lyNNE McNEEs, isPa PrEsidENt
72
PULSE
■
June 2018
coNNEct WitH ME
oN facEBooK!
lynne Walker McNees