“One of the biggest challenges I see is the shortage of
strong leaders who understand the importance of
constructive feedback.”
P: You’ve given a lot of time, energy and
love to the ISPA family over the years.
What’s been the most rewarding part of
that relationship?
W: The amazing relationships i’ve built with people all
over the world. it’s the most humbling experience when
someone sees or emails me years later and explains
what they learned and the actual results they’ve
achieved as a result of something they learned from me.
P: What’s your most memorable ISPA
Conference & Expo experience?
W: There are so many; but it has to be when i was
fortunate to be on the general session stage in 2016 and
recited my “Sacred Ground” poem and everyone in the
audience stood and joined in to help recite. i still get
goosebumps thinking of that moment!
P: Based on your perception, how have the
challenges faced by spas
changed since you first
became involved with
ISPA?
W: Today, one of the biggest
challenges i see is the shortage of
strong leaders who understand the
importance of constructive feedback
and possess the skills needed to give
it. Without that skillset, i’ve noticed
that unacceptable individual and
team performance are tolerated…
which, of course, causes such
performance to increase.
P: You’re the first educa-
tional speaker to receive
the ISPA Dedicated
Contributor Award. What
does receiving the award
mean to you?
W: it means everything to me! i
didn’t even know that i am the first
educational speaker to get this
award. Truly humbling indeed.
jUnE
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