sound off
do you ever Wonder how your this month’s question:
peers would handle a situation? Maybe you’re
curious what other leaders in the spa industry
have to say on a certain subject. In sound Off,
we ask ISPA members from differing backgrounds,
countries and companies the same question and
see how their answers compare. What’s the biggest change
you’ve seen in spa since
entering the industry?
shannon chaPPelle kristina russ gloria ah sam lindsay eBBin
CEO & Founder
spa chapelle Spa Manager
the spa at Pronghorn Director of Spa and Wellness
the kahala hotel
and resort C0-Founder/President
make up factory
“The spa has shifted from a
luxury to a necessity.
Women especially are
using self-care as an agent
for change. i’ve been in the
spa industry for over 24
years now and i have never
been so inspired to provide
a space that brings people
back to their true nature.” “The use of cBD in spas,
along with more options
for skin care products. Skin
care lines have increased
tremendously and the
available conferences and
platforms to learn about
them have increased.”
“Educated guests! Guests
don’t take things for
granted any more. They
read product ingredients,
ask about product
sourcing, are familiar with
various types of massage
and facial techniques, and
they support local initia-
tives.”
“Spas are more open to
boutique-type beauty
products that compliment
or enhance the existing
product assortments that
they have carried for
years.” n
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