PANEL DISCUSSION :

THIS PANEL DISCUSSION CENTERED ON the challenges facing the spa industry attracting and retaining younger generations of workers into the spa , within the backdrop of the pandemic and recovering from Covid-era downsizing . The discussion underscored the importance of fostering employee value and providing avenues for career development within the industry to ensure its resilience and growth .

SESSION : Engaging the Next Generation of Spa Leaders

MODERATOR : Jeremy McCarthy PANEL : Emlyn Brown , Jean-Guy de Gabriac , Tamara Jarrett

BEST QUOTES :

TAMARA JARRETT : “ It takes a village to raise a child , it takes a village to raise an idiot , it takes a village to raise a workforce . Being in a position to engage them is a win-win . We ask how we can be part of the village .” JEAN-GUY DE GABRIAC : “ What are you learning each and every year ? If you have done the same thing for five years — in my mind , you have one year of experience repeated five times , not five years of experience .”

JEREMY McCARTHY : “ We ’ ve had a problem in this industry : The only career path a therapist has had is to stop doing therapy and become a manager . We are moving on a path to : Can they become a more holistic wellness coach ?” EMLYN BROWN : “ We talk a lot about our guest experience , our guest journey . We don ’ t talk about our employee experience , our employee journey , nearly enough .”

26 PULSE n JUNE 2024