Pulse June/July 2025 | Page 79

SOUND OFF

SOUND OFF

SOUND OFF GIVES VOICE to the many perspectives that shape our industry. Each issue, we ask ISPA members from different roles, regions and company types the same question— and discover how their responses align, differ and inspire.
“ What responsibility or task do you perform that would be a surprise to anyone outside your role?”
JAVIER MARTINEZ HERNANDEZ Okkia
TYLER MOULARD HEI Hotels The Whitley Spa
EVGENIIA NOSKOVA Sense, A Rosewood Abu Dhabi Spa
MICHELE WENBORG SpaSerums / Oxygen Facial Infusion
DIRECTOR
DIRECTOR OF SPA
SPA MANAGER
ESTHETICIAN
“ One task that might
“ Honestly, engineering, IT
“ Beyond my official role as
“ Therapy: When clients feel
surprise people outside my
support, laundry services
a spa manager, my true
they absolutely need to talk
role is how involved I am in
and so much more. Our
focus lies in nurturing the
something out or express
the day-to-day support of
roles are really not defined
holistic health of my team.
what is going on currently,
our sales reps and retailers
within the job descriptions
I dedicate special attention
I listen....” n
— from helping them close
we are given. If we are
to their well-being,
specific deals to creating
passionate about our roles,
promoting organic choices,
tailored strategies for
we tend to spread our
balanced nutrition, and a
different territories. While
scope and abilities and, as
healthy lifestyle. I also
many assume my role is
they say,“ roll with the
guide both staff and guests
mostly high-level or
punches.” We are folding
through educational
strategic, I’ m often hands-
laundry, fixing minor
support, sharing practical
on— answering product
engineering opportunities
advice on how to live well
questions, troubleshooting
if something arises and
and stay healthy.”
issues and even jumping on
troubleshooting computer
calls with clients when
or internet issues.”
needed. At Okkia, I believe
success comes from being
both a leader and a
teammate.”
PULSE n JUNE / JULY 2025 61