Understanding ISPA’ s history and structure New directors receive an overview of ISPA’ s history, including how the association has evolved over the years. This background helps frame the organization’ s current priorities and gives directors a deeper appreciation for the decisions, traditions and member needs that have shaped ISPA over time.
Learning about governance and operations The orientation process also includes a thorough discussion of nonprofit governance and how board service within an association differs from for-profit oversight.
Directors learn about the structure of ISPA, including how the ISPA Team operates on behalf of the association through an association management company, or AMC. This helps clarify the relationship between board leadership, strategic direction and staff execution.
Reviewing financial stewardship Financial oversight is another essential area of orientation. This portion of the process helps directors understand their fiduciary responsibilities and the financial context in which board decisions are made. New directors receive a comprehensive financial overview that may include: l Current budget information l Financial history and statements l Investment reports l Policies related to financial oversight and accountability
Preparing for Conference Because new directors take office during the ISPA Conference, orientation also includes preparation for the event itself. This may include: l
A status overview of the event, including current numbers and comparisons to prior years l Background and history on any timely or“ hot button”
l issues Protocols to help directors respond appropriately to questions or matters that may arise onsite This preparation helps new directors feel ready to represent the association and engage with members during one of ISPA’ s most visible annual gatherings.
Open dialogue, transparency and trust
Throughout the orientation meetings, current and past ISPA Board members participate in the conversation and continually refer back to the Board Service Reference Guide. Questions and comments are strongly encouraged.
This approach helps demystify board service by creating space for discussion, context and shared experience. It also reinforces two important principles of board leadership: transparency and confidentiality.
Board service requires access to meaningful information and candid conversation. The onboarding process helps new directors understand both the importance of openness within the boardroom and the responsibility that comes with protecting confidential information. n
PAST ISPA AND FOUNDATION CHAIRS WHO ARE CURRENT MEMBERS:
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Gayle Brady Brady Spa Consulting |
Jeff Kohl Spa & Club Ideations |
Jim Root We Care Spa |
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ISPA BOARD OF DIRECTORS
Past Chairs Council
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Patrick Huey Hyatt Hotels Corporation
Thad Hyland
Ella Kent The Spa at Sea Island
Jean Kolb
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Kelleye Martin Trellis Spa, The Houstonian Hotel, Club and Spa
Kate Mearns 5 Spa Consulting LLC
Garrett Mersberger
Frank Pitsikalis Agilysys
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Jane Segerberg Segerberg Spa Consulting, LLC
Todd Shaw Fountain Life
Michael Tompkins
Deborah Waldvogel Velvet Spa at Ambiente Sedona
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PULSE n JUNE / JULY 2026 61