Pulse March 2019 | Page 10
Table
of
conTenTS
SILVERADO RESORT & SPA
24
THE KAHALA HOTEL AND RESORT
2 from Your chairman
10 iSpa news and calendar
12 Stay connected
14 Where in the World is iSpa?
16
Pulse Points: a look back at the original
iSpa U.S. Spa industry Study
By rUSSELL DONaLDSON
20
Member News
By aLLISON marTIN
24
Member Perspectives:
High Culture: Three Spas Whose
Company Culture Stand Out
By JamISON STOIKE
THE DON CESAR RESORT HOTEL
40
The Human Touch: Keeping it clean
in the Spa
By aBBE GONcharSKy, J.D.
52
63
52
Money Matters: five Strategies to
improve Your retail experience
By aNNE OBarSKI
60 iSpa foundation
62 iSpa Snapshot Survey
63 Sound-off
64 iSpa Staff
65 iSpa new Member list
65 ad index
68 end notes
ABOUT THE COVER
a spa’s menu is critical to success, but updating it
doesn’t have to be overwhelming. In this month’s
featured story, industry veteran Kate mearns offers
practical steps to improve your menu and create a
measurable impact on your spa’s bottom line.
cOVEr PhOTO © ShUTTErSTOcK
8
PULSE
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march 2019