VOLUME 29
ISSUE 2
Menu Engineering:
32
Six Steps to a Better,
More Proļ¬table
Menu
BY KATE MEARNS
66
People of ISPA
Kristi Russ
Spa Manager, The Spa at Pronghorn
Bend, Oregon
RARE Leadership:
46
Create a Joyful Workplace
that Delivers
Excellence
to Your Guests
BY DAWN KAISER
54
PART
ONE OF
THREE
CONVERSATIONS
With Gayle Brady
PULSE.EXPERIENCEISPA.COM
6
PULSE
n
march 2019