tHE sPa at tHE fairMoNt JasPEr ParK lodgE

aftErgloW sPa at rocHE Harbor rEsort

sPa KalaHari aNd saloN

24 Member Perspectives: By ASHLEy ALT The Spa at the Fairmont Jasper Park Lodge Solving Employee Retention Through Talent Development

Afterglow Spa at Roche Harbor Resort Effectivley Recruiting in a Seasonal Environment

Spa Kalahari and Salon MakingUnified Company Culture The Focal Point of Staffing

32 trending: food for your face Analyzing the Farm-to-Skincare Trend By ASHLEy ALT

36

60

34 conversations: Sara Jones director of gWi’ s initiative for Women in leadership By KELLy HEITz

36 solving industry Problems: going from Quit & stay to stay & thrive By dR. BRyAn WILLIAMS

62 66

about tHE covEr

We may not be fortune tellers, but we ' d bet the future of the spa industry depends on creating an amazing workforce! This issue of Pulse is all about helping you predict the future by developing your employees to be the best they can be.

covER PHoTo © SHUTTERSTocK

71

59 iSpa Snapshot Survey

60 a day in the life: Page Peerenboom Creative Director, Au Naturale By cALA MEIKLE

62 success stories Serina and company Solving Problems One Idea at a Time By KELLy HEITz

65 iSpa foundation

66 ask the Expert: dre Baldwin former pro basketball player and discipline expert By KELLy HEITz

68 Sound-off

71 People of isPa: corri vara owner, international Day Spa yUcAIPA, cALIFoRnIA

72 end notes

12 PULSE ■ March / April 2018