stay
coNNEctEd
ON THE BLOG
isPa iNtErviEWs Lawrence
asks spa professionals what they
have up their sleeves in 2018.
Spotted in Greece:
Lawrence Biscontini
Lawrence Biscontini, our 2018 ISPA social media reporter-in-the-field, is a man
of diverse talents. Not only does he serve as a mindful movement specialist,
author, speaker and spa consultant for his non-profit FG2000, he also serves as
the auctioneer for the ISPA Foundation Live Auction, grows his own tea as a
teaologist, and teaches Pilates in Greek.
A veteran world traveler, Lawrence’s home is split among three islands –
Mykonos, Manhattan and Puerto Rico. This year, in addition to his other travels,
he will be visiting ISPA members in various parts of the globe. Lawrence’s goal:
find out what’s hot and new in trends, treatments and technology.
Keep an eye on our social media channels in the coming weeks so you can
find out where in the world Lawrence is, and get the skinny on popular treat-
ments and trends of the spa industry.
Always
Learning in the
ISPA Academy
Handling Colorful Conversations
with Guests Demetria Brand Gilkey,
speaker and guest experience specialist,
gives insight on how to deal with
uncomfortable guests using the CURL
method she coined in her own salon.
Checklist for Deliberate Onboarding
from Merit Gest Sometimes, it’s hard
to know where to begin when it comes
to hiring and onboarding new
employees. Don’t worry, the ISPA
Academy has you covered with a
printable checklist from ISPA Conference
& Expo speaker and professional devel-
opment expert Merit Gest.
Code of Conduct We’ve updated the
look of our Code of Conduct! Head to the
ISPA Academy to download a fresh copy
to hang throughout your spa.
In an Insta
Do you follow @ISPAdoyou on Instagram? If not, you’re
missing out on a lot of fun! With 700 million unique monthly
users, Instagram is the fastest growing social media
network. It’s a great place to connect
with customers as well as friends in the
industry.
March/April 2018
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